Antoni Feliu Oller

Head of Programming, Quality and Innovation, Diputació de Barcelona, Gerència de Serveis de Biblioteques,  Comte D’Urgell, 187 , 08036 BARCELONA, Spain

  • Tel.+(34)(93)4049376
  • Fax+(34)(93)4022488
  • Email: feliuoa(@)

C. Colleen Cook

Dean, Texas A & M University Libraries, 5000 Tamu, COLLEGE STATION, TX 77843 , United States

  • Tel. +(1)(979)8458111
  • Fax +(1)(979)8456238
  • E-mail: ccook(@)

Tord Høivik

Associate Professor, Oslo University College , Box 4, St. Olavs plass, 0130 OSLO, Norway

  • Tel. +(47)(22)452600 (= Oslo University College)
  • Cell phone. +(47)97543721
  • Fax + (47)(22)452605
  • Email: tordhoivik(@)
  • Personal background


More addresses at


One Response to “Contact”

  1. Markku Laitinen Says:

    I would add to this discussion that irrespective of the differences between the library sectors, and the actual need for statistics which may be very different, certain principles are the same between all types of libraries and that’s why it is a good idea to include academic libraries, too. Also the special libraries should be included.

    On this basis, we have here in Finland created definitions for basic indicators or products which can then be compared. Of course, it may be necessary to decide whether some library sector-specific indicators related to productivity and the effectiveness need to be developed.

    Thus, we have compiled a proposal for a uniform set of indicators that would meet the need of the libraries of all types, and that would be suitable as a tool for management as well as providing information for the libraries. This set contains certain basic indicators taking into account the needs for reporting, information and benchmarking.

    So, it is of major importance that the library as the basic service unit of its frame organization is consulted already at that stage when management of the library is conducting result negotiations with its actual financier and other stakeholders.

    In this respect, it is crucial to gather information and to measure things that would be useful from the point of view of all the decision-makers who need library information. In this way, the evaluation of the impact and effectiveness of the library would become a natural part of the annual evaluation.


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